FAQs

FAQs

What ages do you work with?

Dr. Andersen has over 10 years experience testing children and adolescents ages 4 through 18, as well as consulting with teachers, parents, and other stake holders.  In addition, he has assessed numerous adults ages 19 to over 90 in the last seven years.  Please refer to the Services menu tab (above) for the specific types of evaluations offered.

Dr. Andersen does not conduct child custody or court ordered evaluations.

Do you accept insurance?

No, Dr. Andersen does not accept insurance.  Therefore, all services are provided on a private pay basis and payment is due at the time of service.  However, upon request, if you wish to pursue reimbursement for out-of-network (OON) benefits, then Dr. Andersen will provide you with a “superbill” (i.e., a detailed receipt of all services rendered) for you to submit to your insurance.  The superbill with have all of the information you need to pursue OON reimbursement (i.e., Dr. Andersen’s title, credentials, tax ID number, NPI, CPT codes, etc.).

What are your rates?

Dr. Andersen’s fees vary depending on the services provided.  Some services (e.g., consultation and advocacy) are billed at an hourly rate, which would be billed on the last day of service.  However, in order to provide you with upfront pricing, the majority of evaluations are billed at a flat rate and due at the time of service.  This way you will know the exact cost and what is included in the evaluation upfront.  If you then would request additional services (e.g., Dr. Andersen to attend a school meeting after the evaluation is complete), you will be informed of that as well prior to the services taking place.

Evaluations are billed at a flat rate range from $800 to over $3,000 depending on the type of case.  That being said, the majority of evaluations cost approximately $2,000 – $2,800.  And as mentioned before, although Dr. Andersen does not take insurance, he is glad to provide you with a superbill in which you can pursue out-of-network (OON) reimbursement.  Please do not hesitate to contact our office to obtain the cost of the service(s) you are requesting.

What forms of payment do you take?

Dr. Andersen accepts cash, check, and all major credit cards (e.g., Visa, Discovery, American Express, etc.).  Dr. Andersen also accepts payment via the Health Savings Account (HSA), Flexible Savings Account (FSA), and Empowerment Scholarship Account (ESA).  Payment is due at the time of service.

What is your cancellation policy?

For intake interviews, advocacy services, and psychotherapy appointments, a minimum of a 24-hour notice is required.  Without proper notification, your credit card on file will be billed $50. 

For evaluations, Dr. Andersen reserves a significant block of time (typically a full day) for you or your child to complete testing.  Therefore, we require a minimum of a 48-hour notice is required for canceling or rescheduling.  Without proper notification, your credit card on file will be bill $500.  

Are you seeing people in person given the COVID-19 pandemic?

Yes!  Dr. Andersen has resumed in-person evaluations and counseling.  Dr. Andersen complies with all state and local orders in conduction with recommendations made by the Centers for Disease Control and Prevention (CDC) and the American Psychological Evaluation.  Everyone, including Dr. Andersen, must wear face masks and he utilizes a plexiglass barrier.  Additionally, all test materials and office furniture is regularly sterilized.  HIPPA-compliant video-conference can also be utilized for intake interviews, feedback, consultation, and counseling upon request.

How long does an evaluation take?

Evaluations typically take 2 to 4 sessions depending on a variety of factors.  And Dr. Andersen may work with your child from 2-6 hours per session.  Please note with over 10 years experience testing individuals of all ages, Dr. Andersen is acutely aware of fatigue and other factors (e.g., frustration) in which an individual may need a break.  Fortunately, Dr. Andersen’s evaluation is not like a traditional test in school (e.g., ACT, SAT) where breaks are rigidly set and you are allowed only so many; rather, Dr. Andersen encourages breaks.  When you schedule the evaluation, Dr. Andersen will discuss with you the evaluation plan.  If you need the evaluation completed within a particular time frame, please let Dr. Andersen know during your initial correspondence with him.

Do you take asap requests?

Yes!  If you are in need of an evaluation on a short deadline (e.g., due to a move, an upcoming IEP meeting, etc.), please inform Dr. Andersen of this when you contact our office.  He will work diligently to provide you with a comprehensive evaluation in a timely manner.

In addition, if you are coming from out-of-state and will be in the Phoenix area for only a limited time, Dr. Andersen can accommodate your schedule and expedite the evaluation process.

How can I (or my child) prepare for the evaluation?

The best way to prepare for an evaluation with Dr. Andersen is similar to how one would prepare for any other important exam (e.g., get a good night’s sleep, eat a good breakfast prior to arrival, etc.).  Dr. Andersen has worked with literally thousands of individuals that arrive to the exam anxious, distressed, worried, nervous, etc. and he will not proceed with any tests until the examinee is at ease.  Upon scheduling an evaluation, Dr. Andersen will send you a “What to Expect for Testing Day” sheet.    

Are the tests like school tests?

Not necessarily.  If academic testing (e.g., reading, writing, math) is required, then the test items will likely appear to be similar to what an individual is doing in school.  However, the large majority of other cognitive tests are more similar to brain teasers than school exams.  Dr. Andersen is also in the room with the individual administering items to them so it is not like the ACT or SAT where the proctor gives instructions and then the students tests for hours on end by themselves.  Dr. Andersen’s evaluations are very interactive, and Dr. Andersen is often examining how individuals respond to him as well as the individual’s success or failure and not just their test score.

Do students or technicians work with me (or my child)?

No, all of the services provided at Andersen Psychological Services, LLC are conducted by Dr. Andersen.  Dr. Andersen does not utilize any psychometricians, technicians, residents, interns, students, etc.  Therefore, Dr. Andersen is involved in everything from start to finish.

This is particularly important for multiple reasons.  For one, examiners must put the examinee at ease and sometimes examinees do not want to be evaluated (e.g., a child thinking nothing is “wrong” with them or their parent is “making” them do “this”), or examinees are anxious, or they are angry.   Fortunately, with Dr. Andersen’s experience working with individuals across the lifespan, he has found ways of putting nearly everyone he works with at ease.

Another important reason for Dr. Andersen administering the tests is the test scores only tell half of “the story” (i.e., the diagnosis[es], what recommendations are warranted, etc.).  The other half of “the story” is comprised of the qualitative observations during the assessment.  Test scores alone cannot speak to important individual factors such as frustration tolerance, task persistence, stamina, interpersonal factors, self-mediation strategies, impulsivity, motivation, etc. that are of the upmost importance in understanding an individual’s performance.  Dr. Andersen is astute at understanding and interpreting one’s test behavior in the formulation of recommendations.

What are your hours of operation?

Dr. Andersen takes weekday and Saturday appointments.  In addition to running his own practice, he also works part-time for a local school district.  Please contact our office for our schedule and availability.  If you call and get Dr. Andersen’s voice message, please leave your name, phone number, and a brief message and Dr. Andersen will return your phone call within one business day.

Andersen Psychological Services, LLC does not provide emergency services. 

If you have an emergency dial 911.

Where are you located?

Dr. Andersen is located in the HonorHealth medical complex off of the 101 and Shea Blvd in Scottsdale, AZ.  You can also get directions to my office via Google My Business.

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