FAQs

FAQs

What ages do you work with?

Dr. Andersen has over 10 years experience testing children and adolescents ages 4 through 18, as well as consulting with teachers, parents, and other stake holders.  In addition, he has assessed numerous adults ages 19 to over 90 in the last seven years.  Please refer to the Services menu tab (above) for the specific types of evaluations offered.

We do not conduct child custody or court ordered evaluations.

Do you accept insurance?

No, we do not accept insurance.  Therefore, all services are provided on a private pay basis and payment is due at the time of service.  However, upon request, if you wish to pursue reimbursement for out-of-network (OON) benefits, then we will provide you with a “superbill” (i.e., a detailed receipt of all services rendered) for you to submit to your insurance.  The superbill with have all of the information you need to pursue OON reimbursement (i.e., Dr. Andersen’s title, credentials, tax ID number, NPI, CPT codes, etc.).

What are your rates?

Our fees vary depending on the services provided.  Some services (e.g., consultation and advocacy) are billed at an hourly rate, which would be billed on the last day of service.  However, in order to provide you with upfront pricing, the majority of evaluations are billed at a flat rate and due at the time of service.  This way you will know the exact cost and what is included in the evaluation upfront.  If you then would request additional services (e.g., Dr. Andersen to attend a school meeting after the evaluation is complete), you will be informed of that as well prior to the services taking place.

Evaluations are billed at a flat rate range from $800 to over $3,000 depending on the type of case.  That being said, the majority of evaluations cost approximately $2,400 – $3,400.  And as mentioned before, although we do not take insurance, we are glad to provide you with a superbill in which you can pursue out-of-network (OON) reimbursement.  Please do not hesitate to contact our office to obtain the cost of the service(s) you are requesting.

What forms of payment do you take?

We accept cash, check, and all major credit cards (e.g., Visa, Discovery, American Express, etc.).  We also accept payment via the Health Savings Account (HSA), Flexible Savings Account (FSA), and Empowerment Scholarship Account (ESA).  Payment is due at the time of service.

What is your cancellation policy?

For intake interviews, advocacy services, and psychotherapy appointments, a minimum of a 24-hour notice is required.  Without proper notification, your credit card on file will be billed $50. 

For evaluations, Dr. Andersen reserves a significant block of time (typically a full day) for you or your child to complete testing.  Therefore, we require a minimum of a 48-hour notice is required for canceling or rescheduling.  Without proper notification, your credit card on file will be bill $500.  

Are you seeing people in person given the COVID-19 pandemic?

Yes!  We have resumed in-person evaluations.  We comply with all state and local orders in conduction with recommendations made by the Centers for Disease Control and Prevention (CDC) and the American Psychological Association (APA).

How long does an evaluation take?

Evaluations typically take 2 to 4 sessions depending on a variety of factors.  And Dr. Andersen may work with your child from 2-6 hours per session.  Please note with over 10 years experience testing individuals of all ages, Dr. Andersen is acutely aware of fatigue and other factors (e.g., frustration) in which an individual may need a break.  Fortunately, Dr. Andersen’s evaluation is not like a traditional test in school (e.g., ACT, SAT) where breaks are rigidly set and you are allowed only so many; rather, Dr. Andersen encourages breaks.  If you need the evaluation completed within a particular time frame, please let Dr. Andersen know during your initial correspondence with him.

Do you take asap requests?

Yes!  If you are in need of an evaluation on a short deadline (e.g., due to a move, an upcoming IEP meeting, etc.), please inform us of this when you contact our office.  We will work diligently to provide you with a comprehensive evaluation in a timely manner.

In addition, if you are coming from out-of-state and will be in the Phoenix area for only a limited time, we can usually accommodate your schedule.

How can I (or my child) prepare for the evaluation?

The best way to prepare for an evaluation with us is similar to how one would prepare for any other important exam (e.g., get a good night’s sleep, eat a good breakfast prior to arrival, etc.).  Dr. Andersen has worked with literally thousands of individuals that arrive to the exam anxious, distressed, worried, nervous, etc. and he will not proceed with any tests until the examinee is at ease.  In fact, he typically uses a sticker chart and has a prize box to reward children for trying their best.  

Are the tests like school tests?

Not necessarily.  If academic testing (e.g., reading, writing, math) is required, then the test items will likely appear to be similar to what an individual is doing in school.  However, the large majority of other cognitive tests are more similar to brain teasers than school exams.  Dr. Andersen is also in the room with the individual administering items to them so it is not like the ACT or SAT where the proctor gives instructions and then the students tests for hours on end by themselves.  Dr. Andersen’s evaluations are very interactive, and Dr. Andersen is often examining how individuals respond to him as well as the individual’s success or failure and not just their test score.

What are your hours of operation?

Dr. Andersen takes weekday and Saturday appointments.  In addition to running his own practice, he also works part-time for a local school district.  Please contact our office for our schedule and availability.  

Andersen Psychological Services, LLC does not provide emergency services. 

If you have an emergency dial 911.

Where are you located?

Andersen Psychological Services, LLC is located in the HonorHealth medical complex off of the 101 and Shea Blvd in Scottsdale, AZ.  You can also get directions to the office via Google My Business.

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