FAQs

FAQs

What ages do you work with?

Dr. Andersen evaluates children as young as age 4 and adults up to the age of 50.  In addition, Dr. Andersen performs cognitive rehabilitation with adults of any age.

What are your rates?

Dr. Andersen’s fees vary depending on the services provided.  Some services (e.g., consultation, treatment/intervention) are billed at an hourly rate.  Evaluations are billed at a flat rate and generally range from $1,400 to over $3,000 depending on the amount of time required for each case.  Please do not hesitate to contact our office to obtain the cost of the service(s) you are requesting.

Do you accept insurance?

No, Dr. Andersen does not accept insurance.  Therefore, all services are provided on a private pay basis.  If you wish to pursue reimbursement for out-of-network benefits via your insurance provider, then Dr. Andersen will provide you with a “superbill” (i.e., a detailed receipt of all services rendered) for you to submit to your insurance.

What forms of payment do you take?

Dr. Andersen accepts cash, check, and all major credit cards (e.g., Visa, Discovery, American Express, etc.).  Dr. Andersen also accepts payment via the Health Savings Account (HSA), Flexible Savings Account (FSA), and Empowerment Scholarship Account (ESA).  Payment is due at the time of service.

What is your cancellation policy?

For intake interviews, advocacy services, and psychotherapy appointments, a minimum of a 24-hour notice is required.  Without proper notification, your credit card on file will be billed $50. 

For evaluations, Dr. Andersen reserves a significant block of time (typically a full day) for you or your child to complete testing.  Therefore, we require a minimum of a 48-hour notice is required for canceling or rescheduling.  Without proper notification, your credit card on file will be bill $500.  

Are you seeing people in person given the COVID-19 pandemic?

Yes!  Dr. Andersen has resumed in-person evaluations and counseling.  Dr. Andersen complies with all state and local orders in conduction with recommendations made by the Centers for Disease Control and Prevention (CDC) and the American Psychological Evaluation.  Everyone, including Dr. Andersen, must wear face masks and he utilizes a plexiglass barrier.  Additionally, all test materials and office furniture is regularly sterilized.  HIPPA-compliant video-conference can also be utilized for intake interviews, feedback, consultation, and counseling upon request.

How long does an evaluation take?

Evaluations typically take 2 to 4 sessions depending on a variety of factors.  When you schedule the evaluation, Dr. Andersen will discuss with you the evaluation plan.  If you need the evaluation completed within a particular time frame, please let Dr. Andersen know during your initial correspondence with him.

Do you take asap requests?

Yes!  If you are in need of an evaluation on a short deadline (e.g., due to a move, an upcoming IEP meeting, etc.), please inform Dr. Andersen of this when you contact our office.  He will work diligently to provide you with a comprehensive evaluation in a timely manner.

How can I (or my child) prepare for the evaluation?

The best way to prepare for an evaluation with Dr. Andersen is similar to how one would prepare for any other important exam (e.g., get a good night’s sleep, eat a good breakfast prior to arrival, etc.).  Dr. Andersen has worked with literally thousands of individuals that arrive to the exam anxious, distressed, worried, nervous, etc. and he will not proceed with any tests until the examinee is at ease.  Upon scheduling an evaluation, Dr. Andersen will send you a “What to Expect for Testing Day” sheet.    

Are the tests like school tests?

Not necessarily.  If academic testing (e.g., reading, writing, math) is required, then the test items will likely appear to be similar to what an individual is doing in school.  However, the large majority of other cognitive tests are more similar to brain teasers than school exams.  Dr. Andersen is also in the room with the individual administering items to them so it is not like the ACT or SAT where the proctor gives instructions and then the students tests for hours on end by themselves.  Dr. Andersen’s evaluations are very interactive, and Dr. Andersen is often examining how individuals respond to him as well as the individual’s success or failure and not just their test score.

Do students or technicians work with me (or my child)?

No, all of the services provided at Andersen Psychological Services, LLC are conducted by Dr. Andersen.  Dr. Andersen does not utilize any psychometricians, technicians, residents, interns, students, etc.  Therefore, Dr. Andersen is involved in everything from start to finish.

This is particularly important for multiple reasons.  For one, examiners must put the examinee at ease and sometimes examinees do not want to be evaluated (e.g., a child thinking nothing is “wrong” with them or their parent is “making” them do “this”), or examinees are anxious, or they are angry.   Fortunately, with Dr. Andersen’s experience working with individuals across the lifespan, he has found ways of putting nearly everyone he works with at ease.

Another important reason for Dr. Andersen administering the tests is the test scores only tell half of “the story” (i.e., the diagnosis[es], what recommendations are warranted, etc.).  The other half of “the story” is comprised of the qualitative observations during the assessment.  Test scores alone cannot speak to important individual factors such as frustration tolerance, task persistence, stamina, interpersonal factors, self-mediation strategies, impulsivity, motivation, etc. that are of the upmost importance in understanding an individual’s performance.  Dr. Andersen is astute at understanding and interpreting one’s test behavior in the formulation of recommendations.

What are your hours of operation?

Dr. Andersen takes weekday and Saturday appointments.  In addition to running his own practice, he also works part-time for a local school district.  Please contact our office for our schedule and availability.  If you call and get Dr. Andersen’s voice message, please leave your name, phone number, and a brief message and Dr. Andersen will return your phone call within one business day.

Where are you located?

Dr. Andersen is located in the HonorHealth medical complex off of the 101 and Shea Blvd in Scottsdale, AZ.

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